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What legal documents does a website need?

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What legal documents does a website need?

Every business with a website, must ensure they have the correct legal documentation on their website for their visitors to access and understand. Without these documents, the businesses may break the law, face fines or other punishment, or fail to limit their liability.

In a world where online scams are on the increase, having these documents adds credibility to a website and a business. Customers can become informed about how the business will keep their data safe, and trust in its transparency and customer service. This trust can earn the loyalty of customers and keep businesses ahead of the competition.

1.     Privacy Policy

All businesses, charities or sole traders processing, using, storing or sharing personal data must provide the individuals to which that personal data relates, with information about how that data is used. It has been law under the Data Protection Act, and now further requirements have been layered on top by the new General Data Protection Regulation. These requirements can be sufficiently fulfilled by providing customers, clients, service users and other individuals with a Privacy Policy, also known as a Privacy Notice.

Providing privacy information is not only fulfilling a legal requirement, but it is also a fantastic opportunity for a business to demonstrate high standards, trustworthiness, honesty, transparency and good customer service; to build a strong relationship with individuals so that they will continue to use its services or purchase its products.

In order to succeed in achieving this however, the Privacy Policy must be legally compliant, factually reliable, 100% bespoke to the businesses processes, in-keeping with the style of the website and marketing tone of voice, written for its audience (especially if they are children, parents or elderly) clear, easy to understand and transparent.

2.   Cookie Policy

The Privacy and Electronic Communications Regulation requires businesses to provide “clear and comprehensive” information about how particular cookies are used, whilst obtaining consent from the visitor to use them.

This information includes explaining the way the cookies are used and what they are used for in a way visitors can access easily and understand.

Whilst the law doesn’t specify exactly what information must be provided, many businesses and charities exhibiting best practise provide the name, category, purpose and lifetime of the cookie, so their customers can make informed decisions about whether to accept cookies when visiting their website.

3.     Website terms of use

Also known as Terms and Conditions, these terms limit the businesses liability by setting out the legal rights and obligations of the business and the visitor. This document’s roles include, explaining how visitors are expected to use the website, restricting the actions of visitors to protect the website and business and limit the liability of the business.

Get compliant

Here at Cybercrime Services we specialise in producing bespoke website legal documentation for businesses of all sizes. Just visit our legal services page for prices and further information.